MityLite is a well-established furniture company known for its durable, lightweight, and innovative products. Founded in 1987, it offers a diverse range of furniture solutions including folding tables, chairs, banquet seating, and portable dance floors. The company emphasizes innovation, quality, and sustainability in its designs and manufacturing processes. With a strong presence in various industries such as hospitality, events, education, and institutions, MityLite serves a global clientele with customized solutions and responsive customer support.
Location: Orem, Utah
Job Responsibilities: As an Account Manager, you will play a crucial role in selling and introducing furniture products to both established and potential customers. Communication channels include telephone, email, and social media, with a focus on managing orders, quotations, and lead times. Your responsibilities extend to tracking and following up on leads generated through prospecting and marketing campaigns.
This is a full time, day shift position based in person position in Orem, UT with a 20% commission.
Responsibilities:
Small Account Management:
· Oversee and manage small-scale accounts utilizing a consultative sales approach ensuring adherence to timelines and budgets. · Monitor accounts progress, identify potential risks, and implement effective solutions to ensure customer satisfaction.
Incoming Calls/Emails Handling:
· Act as the primary point of contact for clients, placing outbound and incoming calls and emails promptly and professionally.
· Address client inquiries, concerns, and requests in a timely and efficient manner.
· Provide accurate information and assistance to clients, ensuring high levels of customer satisfaction.
· Clearly articulate product features and benefits via telephone.
· Provide compelling product demos for end-ser customers and resellers.
Quoting:
· Prepare and present price quotes for various MityLite, Holsag and Bertolini product lines requested by customers.
· Collaborate with relevant departments to determine pricing strategies and ensure quotes align with company policies and profitability goals.
Client Relationship Management:
· Develop and maintain strong relationships with clients, understanding their needs and preferences.
· Regularly communicate with clients to provide updates, gather feedback, and identify opportunities for upselling or cross-selling.
· Proactively address any issues or concerns raised by clients, striving to exceed their expectations.
· Identify and target decision makers within the customer base.
Sales Support:
· Support the sales team by providing product/service information, pricing details, and other relevant materials as needed.
· Assist in the development of sales proposals and presentations to prospective clients.
· Collaborate with Sales Director, Regional Sales Manager, Account Executive, and Sales Development Rep to identify new business opportunities and expand the client base.
· Coordinate with customer service to ensure timely delivery commitments to clients.
Administrative Tasks:
· Capture accurate and complete information, client interactions, transactions, and project details in the CRM system.
· Prepare reports on account activities, sales forecasts, and other relevant metrics for management review.
· Complete administrative tasks such as processing orders, generating invoices, and managing documentation related to client accounts.
· Collaborate seamlessly with sales personnel and other inter-company departments.
· Focus on improving everyday by attending training sessions, meetings, and skill building opportunities.
Qualifications:
· Minimum of 1 year proven experience in account management or sales role.
· Strong communication, negotiation, and interpersonal skills.
· Excellent organizational and time management abilities.
· Proficiency in CRM software and Microsoft Office Suite.
· Strong time management skills.
· Highly energetic self-starter.
· Decision-making, problem resolution, and creative thinking skills.
· Ability to multitask with shifting priorities.
· Ability to work independently and as part of a team in a fast-paced environment.
If you are enthusiastic, possess excellent communication skills, and thrive in a dynamic sales environment, we encourage you to join the MityLite team as an Account Manager. Apply now and be part of our mission to provide top quality furniture products.
